Privacy policy

This Privacy Policy describes how presentboxco.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Present Box Co is committed to providing quality services to you, and this Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principles govern how we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information, and why do we collect it?

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This Privacy Policy refers to any information about an identifiable individual as “Personal Information.”

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and payment information.

This Personal Information is obtained in various ways, including correspondence, product orders, by telephone, email, via our website www.presentboxco.com.au, from your website, from cookies and third parties. We do not guarantee website links or Policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to you and for marketing-related purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists anytime by contacting us in writing or via email.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: To load the Site accurately for you and to perform analytics on site usage to optimise our Site.
  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor - Shopify; accounting platform – Xero and payment gateways – PayPal, G Pay, Shop Pay.
  • Personal Information collected: Web browser, IP address, time zone, cookie information, search terms, and how you interact with the Site.

Order and Customer Service information

  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices or order/delivery confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Disclosure for a business purpose: Shared with our processor - Shopify; accounting platform – Xero; Shipping Partner – Sendle; and payment gateways – PayPal, G Pay, Shop Pay.
  • Personal Information collected: Your name, recipient name, billing address, shipping address, order details, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We will share personal information with our shipping partner, Sendle, so the order can be delivered to the recipient.
  • We may be required to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Disclosure of Personal Information

Your Personal Information may be disclosed in some circumstances, including the following:

  • To third parties where you consent to the use or disclosure.
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is stored in client files which will be kept by us for a minimum of seven years as required by the Australian Commonwealth Government.

Access to your Personal Information

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. Please contact us in writing if you wish to access your Personal Information. Present Box Co will not charge any fee for your access request or to provide a copy of your Personal Information.

We will require identification before releasing the requested information to protect your Personal Information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is current. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. If you find that our information is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For example:

Policy Updates

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Privacy Policy Complaints and Enquiries

If you have would like more information about our privacy practice, have a query or would like to make a complaint about our Privacy Policy or the use of your Personal Information, please contact The Privacy Officer via:

Mail: 15 Aldinga Drive, WAMBERAL NSW 2260

Email: presentboxco@gmail.com

Call: 0405 301 425

Last updated: 2.26 pm 14 October 2022