Shipping policy

Present Box Co uses reputable third party courier services to deliver gift boxes Australia wide. Standard shipping and Express Shipping is available; shipping costs and delivery estimates are as follows:

  • Express Shipping Australia-wide: $15 per delivery and takes approximately 1- 4 days
  • Standard Shipping Australia-wide: $10 per delivery and takes approximately 2 - 8 days. 
  • PREFERRED DELIVERY DATES ARE REQUESTS ONLY & NOT GUARANTEED

Due to the reliance on third party courier services, whilst we make every endeavour to deliver your order by the requested date, we cannot be held responsible for delays during transit. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a gift not arriving at a certain time or place or arriving damaged. Late delivery does not constitute a failure on our behalf and does not entitle cancellation or refund of your order.

Due to varying courier routes, demand and traffic, specified shipping times provided are only our best estimate. Present Box Co offers Standard and Express Shipping Australia-wide for all gift boxes.  Delivery options are subject to change and will be updated on our website as changes occur. Please note, we are not able to guarantee delivery at a specific time of day.  Unfortunately we are unable to send gift boxes to PO Boxes. 

Once your order has been dispatched, we will send you a tracking number, so you can keep an eye on your gift as it is in transit to the recipient. Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. All parcels are sent with tracking. Please check their website https://try.sendle.com/tracking or contact Sendle directly via support@sendle.com.

In the unfortunate event of a delay or delivery issue, we will work with you to assist in resolving any issues that may be a result of a third party failure. Contact us via email: presentboxco@gmail.com

Delivery times may be affected by Covid-19.

Same day delivery

We do not offer a same-day delivery service. 

Undeliverable Items

A gift box is considered as undeliverable if (i) the Recipient’s address is incomplete, incorrect or cannot be located, (ii) there is no one at home to receive the gift box and there is nowhere safe to leave the gift box (iii) the delivery is refused by the recipient before opening the package.

All undeliverable gift boxes will either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Present Box Co where the customer will be liable for all charges and fees incurred in returning, storing or disposing of an undeliverable gift. When a gift is re-directed to a local post office, a courier card will be left at the recipient's address to inform them of their local collection point.

Due to the perishable nature of some of our products it is strongly advised that recipients collect their gift within 48 hours from the collection point indicated on the courier card. Present Box Co cannot be held responsible for delays in the collection and pick-up of packages and is not liable for the quality and condition of perishable goods that have not been collected within a 48 hour time frame from the date and time of attempted delivery. 

Units and Apartment Buildings

Couriers sometimes face problems with delivering goods to units and apartment building which can result in gifts arriving late, going missing or being returned to Present Box Co. If a gift box is being delivered to an apartment or unit address the customer is responsible for ensuring that the recipient will be available on the day to receive the gift. 

If the recipient is not home and the courier cannot gain access to the building to leave the gift in a safe place the gift will be deemed ‘undeliverable’ and either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Present Box Co where the customer will be liable for all charges and fees incurred in returning, storing or disposing of an undeliverable gift.

In the event of an undeliverable gift being re-directed to a local post office, a courier card will be left at the original delivery address to inform the recipient where to collect the gift. Present Box Co is not responsible for gifts not collected by the recipient.

Incorrect and Incomplete Addresses

Please be very careful in providing us with correct, complete and up to date address information. If you realise you have provided an incorrect delivery address after your order has been confirmed, please contact us immediately at: presentboxco@gmail.com  If the gift box has not left our premises we will correct the delivery address. However, if the parcel has already been dispatched from our office, we cannot change the address mid-delivery.

If you provide us with an incorrect or incomplete address and we deliver the order as per your instructions, we accept no responsibility for the mistake. If we are unable to deliver to an incorrect or incomplete address and the order is returned to Present Box Co, we can redeliver the gift box, but you will incur an additional delivery charge.

Last updated: 4.26 pm 14 October 2022